Terms of Service

Welcome to Malva.

These Terms of Service ("Terms") govern your access to and use of the Malva platform, website, applications, integrations, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use the Service.

Malva is a software-as-a-service (SaaS) platform that helps organizations improve sales execution through CRM analytics, workflow visibility, forecasting support, AI-powered insights, and related productivity tools.

The Service may integrate with third-party platforms, including CRM systems and communication tools.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.

If you use the Service on behalf of a company, you represent that you have authority to bind that company to these Terms.

You are responsible for:

You agree to provide accurate and complete information during registration.

Malva reserves the right to suspend or terminate accounts that contain false, misleading, or fraudulent information.

You retain ownership of all data submitted to, imported into, or processed through the Service ("Customer Data").

Malva does not claim ownership of Customer Data.

You grant Malva a limited license to process Customer Data solely for the purpose of providing, maintaining, improving, and securing the Service.

You are responsible for ensuring that you have all necessary rights and permissions to provide Customer Data to Malva.

The Service may provide AI-generated insights, recommendations, forecasts, summaries, scores, classifications, and other analytical outputs.

These outputs are provided for informational purposes only.

You acknowledge and agree that:

Malva makes no guarantee regarding the accuracy, completeness, or suitability of AI-generated outputs.

You agree not to:

Malva may suspend accounts engaged in prohibited activities.

The Service may integrate with third-party providers, including CRM platforms, communication services, cloud providers, and productivity tools.

Malva is not responsible for:

Your use of third-party services remains subject to their respective terms.

Malva will use commercially reasonable efforts to maintain service availability.

However, the Service is provided on an "as available" basis.

We do not guarantee:

Scheduled maintenance, upgrades, outages, and technical issues may affect availability.

Certain features may require payment.

Fees, billing terms, subscription plans, and renewal terms will be presented at the time of purchase.

Unless otherwise stated:

Failure to pay may result in suspension or termination of access.

The Service, including software, designs, trademarks, content, features, algorithms, and documentation, is owned by Malva and protected by applicable intellectual property laws.

Except as expressly permitted, you may not copy, modify, distribute, or create derivative works based on the Service.

If you provide feedback, suggestions, ideas, or recommendations regarding the Service, you grant Malva a perpetual, worldwide, royalty-free right to use and incorporate such feedback without restriction or compensation.

Each party agrees to protect confidential information disclosed by the other party using reasonable care.

Confidential information does not include information that:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MALVA DISCLAIMS ALL WARRANTIES, INCLUDING:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MALVA SHALL NOT BE LIABLE FOR:

IN NO EVENT SHALL MALVA'S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU TO MALVA DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to defend, indemnify, and hold harmless Malva and its affiliates, officers, employees, and contractors from claims arising from:

Malva may suspend or terminate access to the Service if:

You may stop using the Service at any time.

Sections that by their nature should survive termination shall survive termination.

Malva may modify, update, discontinue, or replace features at any time.

We will make reasonable efforts to notify users of material changes.

Malva may update these Terms from time to time.

Updated Terms become effective upon publication.

Continued use of the Service constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any dispute arising under these Terms shall be resolved in the state or federal courts located in Delaware.

Malva

Email: team@getmalva.com

For questions regarding these Terms, please contact us using the email above.