Acceptance of Terms

Welcome to Malva.

These Terms of Service ("Terms") govern your access to and use of the Malva platform, website, applications, integrations, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

Malva is a software-as-a-service (SaaS) platform that helps organizations improve sales execution through CRM analytics, workflow visibility, forecasting support, AI-powered insights, communication workflows, scheduling, and related productivity tools.

The Service may integrate with third-party platforms, including CRM systems, Google Workspace, Microsoft 365, communication tools, productivity services, cloud providers, and AI service providers.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

You agree to provide accurate and complete information during registration.

You are responsible for maintaining the confidentiality of your account credentials, restricting unauthorized access to your account, and all activities that occur under your account.

Malva may suspend or terminate accounts that contain false, misleading, or fraudulent information or that present a security risk.

You retain ownership of all data submitted to, imported into, connected to, or processed through the Service ("Customer Data"). Malva does not claim ownership of Customer Data.

You grant Malva a limited right to process Customer Data only as necessary to provide, maintain, secure, support, and improve the user-facing Service, subject to these Terms, the Privacy Policy, applicable law, and applicable third-party platform restrictions.

You are responsible for ensuring that you have all rights, permissions, and authorizations required to provide or connect Customer Data to Malva.

Certain Service features require you to connect third-party accounts. When you connect an account, Malva will access data only within the permissions you grant through the applicable authorization or consent flow.

You may revoke connected-account access through Malva where supported or through the relevant third-party account or administrator controls. Revocation may cause related Service features to stop functioning.

If you connect a Google account, Malva may access Gmail and/or Google Calendar data only within the permissions granted through Google OAuth.

User-facing functionality may include displaying authorized Gmail conversations, sending user-confirmed emails or replies, checking Google Calendar availability, and creating, updating, rescheduling, or cancelling user-initiated Google Calendar events.

Malva's use of information received from Google Workspace APIs is subject to the Google API Services User Data Policy, including the Limited Use requirements, as further described in the Privacy Policy.

Malva does not use Google Workspace user data to create, train, fine-tune, or improve generalized or non-personalized AI/ML models.

If you connect a Microsoft account or your organization authorizes Malva, Malva may access Microsoft 365 data through the Microsoft identity platform and Microsoft Graph only within the permissions granted by the user or tenant administrator.

User-facing functionality may include displaying authorized Outlook email conversations, sending user-confirmed emails or replies, checking calendar availability, and creating, updating, rescheduling, or cancelling user-initiated Outlook Calendar events.

Malva is designed to request the permissions needed for enabled functionality and to follow the principle of least privilege.

Malva does not use Microsoft 365 user data to create, train, fine-tune, or improve generalized or non-personalized AI/ML models.

The Service may provide AI-generated insights, recommendations, forecasts, summaries, scores, classifications, drafts, and other analytical or productivity outputs.

AI-generated outputs may contain inaccuracies and should be reviewed before use.

Users remain responsible for the content they approve or send and for final business decisions.

Malva does not autonomously send emails or create, modify, reschedule, or cancel connected calendar events solely because an AI model generated an output. External actions require separate authenticated application operations and an explicit user action.

Malva may use third-party AI service providers to process limited Customer Data necessary for user-requested AI features. Such processing is described in the Privacy Policy.

Google Workspace and Microsoft 365 user data is not used by Malva to train, fine-tune, or improve generalized or non-personalized AI/ML models.

AI-generated outputs are not professional, legal, financial, tax, or other regulated advice unless expressly stated otherwise in a separate written agreement.

You agree not to use the Service for unlawful purposes, attempt to gain unauthorized access, interfere with system security or integrity, upload malicious software or harmful content, misuse third-party integrations, violate the rights of others, or use automated methods to scrape or copy the Service except where expressly permitted.

You may not reverse engineer, decompile, or attempt to extract source code except to the extent such restrictions are prohibited by applicable law.

Malva may suspend accounts engaged in prohibited or abusive activity.

The Service may depend on third-party services, including CRM providers, Google Workspace, Microsoft 365, cloud infrastructure, communications providers, and AI service providers.

Your direct use of third-party services remains subject to their respective terms and policies.

Malva is not responsible for third-party outages, third-party service changes, or third-party terms and policies except to the extent responsibility cannot be excluded under applicable law.

Malva will use commercially reasonable efforts to maintain service availability. However, the Service is provided on an "as available" basis.

Malva does not guarantee uninterrupted operation, error-free operation, continuous availability, or compatibility with every third-party system. Maintenance, upgrades, outages, and third-party changes may affect functionality.

Certain features may require payment. Fees, billing terms, subscription plans, and renewal terms will be presented at the time of purchase or in an applicable order form.

Unless otherwise stated, fees are non-refundable, subscription fees are billed in advance, and taxes are your responsibility.

Failure to pay may result in suspension or termination of access.

The Service, including software, designs, trademarks, content, features, algorithms, and documentation, is owned by Malva or its licensors and protected by applicable intellectual property laws.

Except as expressly permitted, you may not copy, modify, distribute, or create derivative works based on the Service.

If you provide feedback, suggestions, ideas, or recommendations regarding the Service, you grant Malva a perpetual, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation.

Each party agrees to protect confidential information disclosed by the other party using reasonable care.

Confidential information does not include information that is publicly available, was already known without restriction, is independently developed without use of the other party's confidential information, or must be disclosed by law.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MALVA DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF RESULTS, AND RELIABILITY OF OUTPUTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MALVA SHALL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, INDIRECT DAMAGES, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES.

IN NO EVENT SHALL MALVA'S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU TO MALVA DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to defend, indemnify, and hold harmless Malva and its affiliates, officers, employees, and contractors from claims arising from your use of the Service, your Customer Data, your violation of these Terms, or your violation of applicable law.

Malva may suspend or terminate access to the Service if you violate these Terms, your use presents security or legal risks, or suspension or termination is required by law.

You may stop using the Service at any time. Sections that by their nature should survive termination will survive termination.

Malva may modify, update, discontinue, or replace features from time to time. Malva will make reasonable efforts to notify users of material changes where appropriate.

Malva may update these Terms from time to time. Updated Terms become effective upon publication unless applicable law or a separate agreement requires otherwise. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

Any dispute arising under these Terms shall be resolved in the state or federal courts located in Delaware, unless applicable law requires otherwise.

Malva

Email:: team@getmalva.com

For questions regarding these Terms, please contact us using the email above.